Position Summary

Paddle Up Pickleball Club is seeking a passionate and community-focused Club Manager to lead our Quincy location. This individual will serve as the primary on-site leader responsible for daily operations, staff leadership, member experience, and overall club growth.

More than a facility manager, we are looking for someone who believes in building relationships, creating memorable experiences, and fostering a welcoming environment where players of all ages and skill levels can connect through pickleball.

This is a unique opportunity to help shape one of the region's fastest-growing pickleball communities while making a meaningful impact in Quincy and the surrounding area.

About Paddle Up

Paddle Up exists to create community through pickleball.

With locations in Missouri and Illinois, our mission is to provide exceptional places where people can play, learn, compete, socialize, and belong. We believe that great clubs are built on relationships, positive culture, and outstanding member experiences.

As we continue to grow, we are seeking a leader who shares our passion for people and community.

Compensation & Benefits

Salary Range

$50,000 - $65,000 annually

Compensation will be based on experience, leadership background, and demonstrated ability to manage people, operations, and membership growth.

Benefits

• 401(k) with 3% Company Match

• 10 Days Paid Time Off

• Complimentary Paddle Up Family Membership

• Flexible scheduling when operationally appropriate

• Professional development opportunities

Performance Incentive Program

In addition to base salary, the Club Manager will be eligible for performance-based bonuses tied to club growth and overall performance.

Performance metrics will include:

• Membership growth and retention

• Programming participation

• Revenue growth

• Community engagement

• Member satisfaction

• Operational excellence

Target bonus opportunity:
$5,000 - $15,000 annually

Key Responsibilities

Leadership & Culture

• Lead and inspire the Quincy team

• Create a positive, welcoming, and accountable culture

• Coach and develop front desk staff and team leaders

• Assist with hiring, onboarding, and staff training

• Serve as a visible leader within the club and community

Member Experience

• Ensure every member and guest receives exceptional service

• Build relationships with members and prospective members

• Address member concerns promptly and professionally

• Support member retention initiatives

• Foster a strong sense of community within the club

Operations

• Oversee daily club operations

• Manage staff schedules and coverage

• Maintain facility appearance and cleanliness standards

• Ensure policies and procedures are followed

• Monitor club usage, court utilization, and operational performance

Growth & Community Development

• Drive membership growth and retention

• Support local marketing and community outreach efforts

• Build relationships with local businesses, organizations, and community leaders

• Assist with sponsorship and partnership initiatives

• Support ambassador programs and community-building efforts

Programming Support

• Collaborate with programming leadership to ensure successful leagues, tournaments, events, clinics, and organized play sessions

• Gather member feedback and identify opportunities for improvement

• Support special events and community initiatives

Qualifications

Preferred Experience

Experience in one or more of the following:

• Club Management

• Fitness Facilities

• Sports Facilities

• YMCA or Recreation Centers

• Hospitality Management

• Country Clubs

• Membership-Based Organizations

• Customer Service Leadership

Desired Skills

• Strong leadership and communication skills

• Excellent organizational abilities

• Relationship-building mindset

• Problem-solving and decision-making skills

• Ability to motivate and develop others

• Comfort using technology and management systems

• Ability to thrive in a fast-paced environment

Pickleball experience is a plus but not required.

Ideal Candidate

The ideal candidate is someone who genuinely enjoys connecting with people and building community.

They are visible, approachable, organized, and take pride in creating a great experience for members and guests. They understand that operational excellence and community engagement go hand-in-hand.

We strongly encourage applications from individuals with roots in the Quincy area and a passion for making a positive impact within the local community.

What Success Looks Like

Within the first year, the Club Manager will help:

• Increase membership and retention

• Strengthen club culture and member engagement

• Develop and support staff leadership

• Improve operational consistency

• Expand community relationships and partnerships

• Establish Paddle Up Quincy as the premier pickleball community in the region

How to Apply

Interested candidates should submit a resume and a brief cover letter describing their leadership experience and why they are interested in helping grow the Paddle Up community.

To: Quincy@paddleuppickleballclub.com